Client Results
We work with owners of design-led businesses across the built environment who are navigating growth, complexity, and leadership decisions.
The results below reflect different disciplines, firm sizes, stages from firms across the country — but a shared outcome: clearer thinking, better decisions, and sustained momentum so that the needle actually moves.
Case Studies
Client Engagements & Outcomes
01
The Design Tent
Challenge
After more than 35 years in development, Stefanie launched The Design Tent as a new design division. While the parent business had long-standing credibility, the design arm required its own positioning, pricing strategy, and business development infrastructure.
- Clarifying the division's value proposition
- Establishing confident, value-aligned pricing
- Creating a structured and consistent pipeline
- Turning exploratory conversations into defined next steps
Approach
Our work centered on building both strategic clarity and disciplined execution.
- Refined positioning and messaging to create stronger calls to action
- Structured pricing aligned with value and executive confidence
- Launched foundational credibility levers, including website and digital presence
- Implemented a practical, repeatable business development cadence
- Established tracking systems to manage outreach and lead progression
- Provided steady CEO-level coaching to strengthen confidence, clarity, and accountability
Outcome
Within the first four months, The Design Tent closed its first client. Over the course of the ongoing engagement, Stefanie has:
- Closed multiple projects and generated meaningful new revenue
- Built a clearer, more predictable business development pipeline
- Increased confidence in pricing and pitching
- Strengthened messaging, resulting in more focused, productive conversations
- Established structured systems to support continued outreach and lead conversion
- Transitioned from early-stage uncertainty to confident CEO-level leadership
"Their thoughtful, practical approach — grounded in real-world experience — helped me clarify how to build a stronger pipeline and foundation for my company."
— Stefanie Erkiletian, The Design Tent
02
Siren Betty
Challenge
Nicole Alexandra was navigating the growth stage of her firm — expanding opportunities, increasing visibility, and building a stronger team. However, she was deeply embedded in day-to-day operations, limiting her ability to lead strategically.
- Scaling nationally without operational strain
- Strengthening internal team structure and leadership
- Implementing systems to support growth
- Shifting from operator to visionary CEO
Approach
Our work focused on transforming both leadership posture and business infrastructure.
- Clarified national positioning and growth strategy
- Strengthened team structure and leadership accountability
- Implemented operational systems to improve efficiency
- Built scalable workflows to reduce day-to-day friction
- Provided industry-specific business development guidance
- Supported Nicole's transition into a sustainable leadership role
Outcome
Through our work together, Siren Betty:
- Expanded its reach nationally
- Built and led a stronger, more structured team
- Implemented systems that improved operational efficiency
- Increased clarity around business development and growth strategy
- Transitioned leadership from reactive operations to strategic vision
"Christine has helped me transition from being stuck in day-to-day operations to stepping into a sustainable leadership role where I can focus on vision and growth."
— Nicole Alexandra, Siren Betty
03
MCLD
Challenge
MCLD, a lighting design firm operating across New York and Miami, was navigating growth as a multi-partner business balancing different perspectives, priorities, and market dynamics.
- Creating greater clarity around business development strategy
- Aligning partner priorities to enable faster, more confident decision-making
- Strengthening messaging and positioning in competitive markets
- Connecting daily operations to long-term growth objectives
Approach
Our work focused on embedding business development into MCLD's broader operating system.
- Clarified and aligned BD priorities across partners
- Strengthened messaging and value communication
- Connected staffing and workflow decisions to revenue strategy
- Improved operational clarity to support scalable growth
- Established structured decision-making frameworks
- Reinforced the connection between leadership alignment and firm performance
Outcome
Over the course of the ongoing 9-month engagement, Jon-Carlo and Ryan have:
- Achieved greater clarity and cohesion around business development strategy
- Strengthened partner alignment, improving speed and confidence in decisions
- Clarified positioning and messaging across both markets
- Improved operational efficiency to better support growth
- Built a more actionable link between daily execution and long-term expansion
"Business development goes hand in hand with every other part of the firm, and this work has made that connection clearer and more actionable than ever."
— Jon-Carlo & Ryan, MCLD
04
Robert Brown Interior Design
Challenge
After more than 20 years in business, Robert Brown Interior Design recognized that the business development landscape had shifted. While the firm had a strong reputation, its BD approach no longer reflected the realities of today's market.
- Redefining what business development meant for their firm
- Creating greater clarity around pipeline strategy
- Streamlining how opportunities moved from initial contact to close
- Introducing accountability into follow-up systems
Approach
Over six months, we worked closely with the leadership team to modernize and operationalize their business development process.
- Defined a firm-specific business development strategy
- Built a structured pipeline framework from lead to close
- Clarified roles and ownership within the BD process
- Implemented accountability systems for outreach and follow-up
- Aligned growth initiatives with current market dynamics
Outcome
By the end of the six-month engagement, Robert Brown Interior Design had:
- A clearly defined and shared understanding of business development
- A streamlined, structured process for advancing opportunities
- Stronger accountability around follow-up and pipeline tracking
- Increased clarity and intentionality in growth decisions
- A BD framework aligned with both their legacy experience and today's market
"19th & Co's business development coaching gave our leadership team the structure and clarity we needed to take a more intentional approach to growth."
— Lanah Jackson, Robert Brown Interior Design
05
Carré Designs
Challenge
After more than a decade in business, Kristi Carré Freeland found herself deeply embedded in day-to-day execution. The firm was busy, but growth felt reactive rather than intentional.
- Operating "in the weeds" rather than at the leadership level
- Lack of clear structure around team roles and systems
- Reactive pricing and contract decisions
- Unclear positioning and growth priorities
Approach
Over five months, we focused on shifting both operational structure and leadership posture.
- Identified core pinch points affecting efficiency and growth
- Clarified top priorities and eliminated unnecessary complexity
- Implemented sustainable team and workflow structure
- Refined pricing, contracts, and positioning strategy
- Established focused, action-oriented accountability sessions
- Reinforced a CEO-level mindset grounded in practical execution
Outcome
Over the course of the ongoing 5-month engagement, Carré Designs has:
- Transitioned from reactive operations to intentional leadership
- Implemented clearer team structure and workflow systems
- Strengthened pricing, contracts, and firm positioning
- Reduced operational friction and mental load
- Increased clarity, focus, and decision-making confidence
"For the first time, I feel like I'm truly running my business, instead of my business running me."
— Kristi Carré Freeland, Carré Designs
A National Client Base
Danielle Colding of dcdny - New York, NY
Ken Fulk Inc. - San Francisco & NYC
Noz Design - San Francisco, CA
Michael G. Imber Architects - San Antonio, TX
Jiun Ho - San Francisco, New York, London
HSH Interiors - San Francisco & Tahoe, CA
Richard Beard Architects - San Francisco, CA
San Francisco Decorator Showcase
Alison Giese Interiors - San Antonio, TX
Atelier Oleana - San Francisco, CA
STUDY Architecture + Interiors - San Francisco, CA
Aeternum Design Studio - Philadelphia, PA
Julie Rootes Interiors - Marin, CA
Kendall Wilkinson Design - San Francisco & Los Angeles, CA
Isabella Patrick Interiors - New York, NY
Penelope August Studio - New York, NY
Studio 38 - Morgan Hill, CA
ballonSTUDIO - San Francisco, CA
Sullivan Design Studio - Menlo Park, CA
kbg design - San Jose, CA
Honeycomb - Arroyo Grande, CA
Susie Novak Interiors - Oakland, CA
Kara Siffermann Design - Orange County, CA
Suzanne Schultze Design - Boston, MA
Marianne Jones - Danville, CA
Art & Design Partners - Washington, DC
Casey Howard Interior Design - Danville, CA
Form + Field - San Francisco, CA
Sarah Walker Design Studio - Los Angeles, CA
MIMI & HILL - Westfield, New Jersey
Kelly Hohla Interiors - San Francisco, CA
ABD STUDIO - San Francisco, CA
Kriste Michelini Interiors - Danville, CA
Copeland + CO - Portland, Oregon
Kimberly Parker Design - Alpine, Utah
Jennifer Messina Interiors - Marin, CA
Palomino Interior Design - New Canaan, CT
Jennifer Wundrow Interior Design - San Rafael, CA
Sarah Burgess Interiors - Boston, MA
Interior Solutions Design - Hillsborough, CA
Staprans Design - Woodside, CA
Regina Rousseau Interiors - Miami, FL
Open Range - Midvale, Utah
Remix Design - Seattle, WA
Jodi Macklin Interior Design - Washington, DC
Butter Lutz Interior Design - Austin, Texas
Rusty Wadatz Design - San Francisco, CA
Landed Interiors & Homes - Berkeley, CA & NYC
BRT Interior Design - Englewood Cliffs, NJ
Sharp & Grey Interiors - Jenkintown, PA
Alexis Ring Interiors - San Francisco, CA
Maria Khouri Interiors - San Francisco, CA
HDesign Group - Detroit, MI
Amanda Teal Design - Menlo Park, CA
EK | Reedy - Jackson, WY
Elan Design House - San Diego, CA
Jute Interior Design - Sausalito, CA
John K. Anderson - San Francisco, CA
Mahle Design - Calabasas, CA
Persimmon Design - Seattle, WA
Lush Interior Design - Alexandria, VA
Michele Plachter Design - Philadelphia, PA
Nicholas Vincent Design - San Francisco, CA
McQ Interiors - Williamsville, NY
Sarah Noel Interiors - Denver, CO
Suraia Patricia Interiors - Coral Gables, FL
Cindy Dakovich Interiors - San Luis Obispo, CA
Little Black House - Wayne, PA
Lesley Ray Design - San Francisco, CA
Michelle Walsh Designs - Jacksonville, FL
Siol Studios - San Francisco & New York City
Jaclyn Christensen Design - Sausalito, CA
Studio Trovato - San Francisco, CA
Christine Vroom Interiors - Redondo Beach, CA
Latham Interiors - Ketchum, Idaho
Robert Brown Interior Design - Atlanta, GA
Marras & Curtis Lighting Design - New York, NY
TLB Interiors - Danville, CA
Kith & Kin Interior Design - Portland, OR
Caryn Sloan Design - San Francisco Bay Area
Siren Betty Design - Chicago, IL
Liz Hackett Interiors - Asheville, North Carolina
Distinctly Yours Design - Fort Myers, FL
Shades of Gray Design Studio - San Antonio, TX
Marras & Curtis Lighting Design - Miami, FL
Rose Design - San Francisco, CA
Holly A. Kopman Interior Design - Sausalito, CA
Kristen Elizabeth Design - Sacramento, CA
ShaRee Decor - Palm Beach, FL
Studio North - Mandan, ND
K&B Interiors - Philadelphia, PA
Laurel Wreath Homes - Medfield, MA
Zimmer Design - Minneapolis, MN
House of Winsor - East Greenwich, RI
Aquilo Interiors - Oakland, CA
Tama Bell Design - Sebastopol, CA
Bright Designlab - Portland, OR
Matt Browne Design - Los Angeles, CA
Cynthia Spence Design - Campbell, CA
PEN110 STUDIO - New York, NY
Ellwood Interiors - Birmingham, MI
The Design Tent - Arlington, VA
Living With Lolo - Scottsdale, AZ
Spruce Hill Design - Heber City, UT
Stephanie Ervin Interiors - Nashville, TN
SABIN VIEHLAND interior design - Bethlehem, CT
Studio Goldfinch - San Francisco, CA
Carré Design Studio - Boulder, CO
What Clients Experience
clearer, more confident decision-making that holds over time
steadier momentum without constant course-correction
stronger retention because priorities don’t drift
better-fit opportunities as the business becomes more focused
progress that feels sustainable as the firm evolves
Client Perspectives
“As the BD landscape continues to change, 19th & Co helped us define what business development actually means for our firm today. Their practical, tailored approach brought clarity, structure, and momentum to how we grow.”
Robert Brown - Atlanta, GA “At a critical growth moment, 19th & Co helped me restructure my business - identifying the right systems, defining roles, and creating accountability so the firm could run without everything flowing through me. That operational shift allowed me to step back, trust my team, and lead more effectively.”
Kimberly Parker - Park City, Utah “What began as leadership coaching evolved into a true operational partnership. 19th & Co helped me zoom out, delegate with confidence, and build structure that supports how I want to run and grow my business.”
Casey Howard - San Francisco, CA
