Client Results

We work with owners of design-led businesses across the built environment who are navigating growth, complexity, and leadership decisions.

The results below reflect different disciplines, firm sizes, stages from firms across the country — but a shared outcome: clearer thinking, better decisions, and sustained momentum so that the needle actually moves.

Case Studies

Client Engagements & Outcomes

01

The Design Tent

Arlington, Virginia  ·  Stefanie Erkiletian

11-Month Engagement · Ongoing

Challenge

After more than 35 years in development, Stefanie launched The Design Tent as a new design division. While the parent business had long-standing credibility, the design arm required its own positioning, pricing strategy, and business development infrastructure.

  • Clarifying the division's value proposition
  • Establishing confident, value-aligned pricing
  • Creating a structured and consistent pipeline
  • Turning exploratory conversations into defined next steps

Approach

Our work centered on building both strategic clarity and disciplined execution.

  • Refined positioning and messaging to create stronger calls to action
  • Structured pricing aligned with value and executive confidence
  • Launched foundational credibility levers, including website and digital presence
  • Implemented a practical, repeatable business development cadence
  • Established tracking systems to manage outreach and lead progression
  • Provided steady CEO-level coaching to strengthen confidence, clarity, and accountability

Outcome

Within the first four months, The Design Tent closed its first client. Over the course of the ongoing engagement, Stefanie has:

  • Closed multiple projects and generated meaningful new revenue
  • Built a clearer, more predictable business development pipeline
  • Increased confidence in pricing and pitching
  • Strengthened messaging, resulting in more focused, productive conversations
  • Established structured systems to support continued outreach and lead conversion
  • Transitioned from early-stage uncertainty to confident CEO-level leadership

"Their thoughtful, practical approach — grounded in real-world experience — helped me clarify how to build a stronger pipeline and foundation for my company."

— Stefanie Erkiletian, The Design Tent

02

Siren Betty

Chicago, Illinois  ·  Nicole Alexandra

Ongoing Engagement

Challenge

Nicole Alexandra was navigating the growth stage of her firm — expanding opportunities, increasing visibility, and building a stronger team. However, she was deeply embedded in day-to-day operations, limiting her ability to lead strategically.

  • Scaling nationally without operational strain
  • Strengthening internal team structure and leadership
  • Implementing systems to support growth
  • Shifting from operator to visionary CEO

Approach

Our work focused on transforming both leadership posture and business infrastructure.

  • Clarified national positioning and growth strategy
  • Strengthened team structure and leadership accountability
  • Implemented operational systems to improve efficiency
  • Built scalable workflows to reduce day-to-day friction
  • Provided industry-specific business development guidance
  • Supported Nicole's transition into a sustainable leadership role

Outcome

Through our work together, Siren Betty:

  • Expanded its reach nationally
  • Built and led a stronger, more structured team
  • Implemented systems that improved operational efficiency
  • Increased clarity around business development and growth strategy
  • Transitioned leadership from reactive operations to strategic vision

"Christine has helped me transition from being stuck in day-to-day operations to stepping into a sustainable leadership role where I can focus on vision and growth."

— Nicole Alexandra, Siren Betty

03

MCLD

New York & Miami  ·  Jon-Carlo & Ryan

9-Month Engagement · Ongoing

Challenge

MCLD, a lighting design firm operating across New York and Miami, was navigating growth as a multi-partner business balancing different perspectives, priorities, and market dynamics.

  • Creating greater clarity around business development strategy
  • Aligning partner priorities to enable faster, more confident decision-making
  • Strengthening messaging and positioning in competitive markets
  • Connecting daily operations to long-term growth objectives

Approach

Our work focused on embedding business development into MCLD's broader operating system.

  • Clarified and aligned BD priorities across partners
  • Strengthened messaging and value communication
  • Connected staffing and workflow decisions to revenue strategy
  • Improved operational clarity to support scalable growth
  • Established structured decision-making frameworks
  • Reinforced the connection between leadership alignment and firm performance

Outcome

Over the course of the ongoing 9-month engagement, Jon-Carlo and Ryan have:

  • Achieved greater clarity and cohesion around business development strategy
  • Strengthened partner alignment, improving speed and confidence in decisions
  • Clarified positioning and messaging across both markets
  • Improved operational efficiency to better support growth
  • Built a more actionable link between daily execution and long-term expansion

"Business development goes hand in hand with every other part of the firm, and this work has made that connection clearer and more actionable than ever."

— Jon-Carlo & Ryan, MCLD

04

Robert Brown Interior Design

Atlanta, Georgia  ·  Lanah Jackson

6-Month Engagement

Challenge

After more than 20 years in business, Robert Brown Interior Design recognized that the business development landscape had shifted. While the firm had a strong reputation, its BD approach no longer reflected the realities of today's market.

  • Redefining what business development meant for their firm
  • Creating greater clarity around pipeline strategy
  • Streamlining how opportunities moved from initial contact to close
  • Introducing accountability into follow-up systems

Approach

Over six months, we worked closely with the leadership team to modernize and operationalize their business development process.

  • Defined a firm-specific business development strategy
  • Built a structured pipeline framework from lead to close
  • Clarified roles and ownership within the BD process
  • Implemented accountability systems for outreach and follow-up
  • Aligned growth initiatives with current market dynamics

Outcome

By the end of the six-month engagement, Robert Brown Interior Design had:

  • A clearly defined and shared understanding of business development
  • A streamlined, structured process for advancing opportunities
  • Stronger accountability around follow-up and pipeline tracking
  • Increased clarity and intentionality in growth decisions
  • A BD framework aligned with both their legacy experience and today's market

"19th & Co's business development coaching gave our leadership team the structure and clarity we needed to take a more intentional approach to growth."

— Lanah Jackson, Robert Brown Interior Design

05

Carré Designs

Boulder, Colorado  ·  Kristi Carré Freeland

5-Month Engagement · Ongoing

Challenge

After more than a decade in business, Kristi Carré Freeland found herself deeply embedded in day-to-day execution. The firm was busy, but growth felt reactive rather than intentional.

  • Operating "in the weeds" rather than at the leadership level
  • Lack of clear structure around team roles and systems
  • Reactive pricing and contract decisions
  • Unclear positioning and growth priorities

Approach

Over five months, we focused on shifting both operational structure and leadership posture.

  • Identified core pinch points affecting efficiency and growth
  • Clarified top priorities and eliminated unnecessary complexity
  • Implemented sustainable team and workflow structure
  • Refined pricing, contracts, and positioning strategy
  • Established focused, action-oriented accountability sessions
  • Reinforced a CEO-level mindset grounded in practical execution

Outcome

Over the course of the ongoing 5-month engagement, Carré Designs has:

  • Transitioned from reactive operations to intentional leadership
  • Implemented clearer team structure and workflow systems
  • Strengthened pricing, contracts, and firm positioning
  • Reduced operational friction and mental load
  • Increased clarity, focus, and decision-making confidence

"For the first time, I feel like I'm truly running my business, instead of my business running me."

— Kristi Carré Freeland, Carré Designs

A National Client Base

What Clients Experience

  • clearer, more confident decision-making that holds over time

  • steadier momentum without constant course-correction

  • stronger retention because priorities don’t drift

  • better-fit opportunities as the business becomes more focused

  • progress that feels sustainable as the firm evolves

Client Perspectives


Headshot of Robert Brown

“As the BD landscape continues to change, 19th & Co helped us define what business development actually means for our firm today. Their practical, tailored approach brought clarity, structure, and momentum to how we grow.”

Robert Brown - Atlanta, GA 

Headshot of Kimberly Parker

“At a critical growth moment, 19th & Co helped me restructure my business - identifying the right systems, defining roles, and creating accountability so the firm could run without everything flowing through me. That operational shift allowed me to step back, trust my team, and lead more effectively.”

Kimberly Parker - Park City, Utah 
Headshot of Casey Howard

“What began as leadership coaching evolved into a true operational partnership. 19th & Co helped me zoom out, delegate with confidence, and build structure that supports how I want to run and grow my business.”

Casey Howard - San Francisco, CA